Transparent Pricing Policy
Casket Fairprice has always been a pioneer in the funeral industry, setting a new standard for transparency and fairness. In the early 2000s, when it was almost unheard of for funeral companies to disclose their prices online, we boldly introduced our transparent pricing policy. We recognised that families deserve clarity and honesty during such a difficult time, and we made it our mission to provide just that. By being the first in the industry to openly list standard prices on our website, we not only transformed how funeral services are marketed but also built a foundation of trust with our customers by consistently honouring those prices.
But we didn’t stop there. Our commitment to transparency drives us to continually innovate and find new ways to make pricing clearer and more accessible for everyone. Whether it’s introducing itemised service options or offering customisable packages, we are dedicated to ensuring that every family we serve feels informed and empowered in their decisions. At Casket Fairprice, we believe that transparency isn’t just a policy—it’s a promise we stand by, every step of the way.
Itemised Packages
We believe in full transparency, which is why our itemised packages clearly states each service that is included in the packages. This allows you to select only the services you need, giving you complete control over your choices and expenses.
No Bait-and-Switch
Our commitment to honesty means there are no surprises with us. We adhere to a strict no bait-and-switch policy, ensuring that the services and prices you agree to are exactly what you’ll receive—no hidden fees, no unexpected changes.
CaseTrust Accredited
As a CaseTrust accredited company, we are recognised for upholding the highest standards of fair business practices. This accreditation reflects our dedication to transparency, customer satisfaction, and ethical conduct in all our dealings
No Hardselling
We respect your decisions and never resort to hard selling tactics. Our role is to provide you with clear, concise information, allowing you to make the choices that best suit your needs, without any pressure or obligation.
Our Assurance to You: Speak Directly to Our Leadership
Your satisfaction and peace of mind are our top priorities. If at any point you feel that you haven’t been treated fairly or transparently, we want to hear from you directly. To ensure your concerns are addressed promptly and effectively, we provide the contact information of our managers. This is our commitment to you—your feedback is invaluable, and we take it with the utmost seriousness.
Rest assured, every concern will be handled with care and attention, because your trust is the foundation of our service.
Rachael
Corporate Development Manager
Email: rachael@casketfairprice.com
Pricing Transparency
Sales Ethics
Billing Issues
Vendors / Suppliers Concerns
Misrepresentations of Company Name
General Feedback
Leon
Operations Development Manager
Email: leon@casketfairprice.com
Service Quality
Funeral Service Team Performance
Communication Issues
Cultural or Religious Sensitivities
Service Delays
General Feedback
Frequently Asked Questions
If you have any questions that are not answered by the FAQ, you are welcomed to contact us
24/7 Hotline
Dial 64559909
Email us
care@casketfairprice.com
Why is transparent pricing policy important?
At Casket Fairprice, we believe in providing transparent pricing to our customers for them to make an informed decision about the funeral arrangements for the dearly departed. This allows the bereaved family to focus on the grieving and being there for their loved ones, and not having anxious thoughts about the final bill of the funeral. We strive for complete peace of mind.
Do I have to prepare red packets for the funeral director or the service team?
As part of our transparent pricing policy, we do not request for red packets for our staff. Preparation and gifting of red packets for our team are completely optional and at the comfort of the family.
However, there may be occasions where our funeral advisors suggest offering a small token of appreciation to religious figures or certain external service staffs, but this is entirely up to the family’s choice. We will never pressure you to do so and will only advise you as part of our previous experience dealing with similar situations.
If you ever feel that you have been coerced into preparing a red packet by any member of our team, please reach out to our team at 64559909 and request to speak to our managers – Vivien, Leon, or Rachael.